# Cloider notifications and account emails

> Where Cloider notifies you: the Notifications page in the dashboard and every email it sends, from trial reminders to invitations and support replies.

Cloider tells you about your account in two places: the **Notifications** page in the dashboard, for announcements, and **email**, for things that need your attention, such as the end of your trial or a reply to a support request.

## At a glance

| Channel | Where | What it's for |
| --- | --- | --- |
| **Notifications page** | The bell icon in the dashboard's top bar | Announcements: new features, offers, budget warnings |
| **Email** | The email address of the account, or of the invited person | Trial reminders, suspension, invitations, support replies |

## The Notifications page

Click the bell icon in the top bar to open **Notifications**. When there is something new, the bell shows a count. Cloider uses notifications for new features, offers and sales, and warnings when you are about to exceed your budget.

When there is nothing new, the page says *You don't have any new notifications!*.

## Emails Cloider sends

| Email subject | Sent to | When |
| --- | --- | --- |
| *Action Required: Upgrade to a Paid Plan with Cloider* | The account Owner | On days 4, 7, 10, 12, 13 and 14 of the free trial, with the trial end date |
| *ACTION REQUIRED! Your Trial Ends Today* | The account Owner | On the trial end date. It warns that the account is suspended and its resources deleted 24 hours later unless it is upgraded |
| *Your Cloider account has been suspended* | The account Owner | The day after the trial ends, when the account is suspended and its resources are deleted |
| *Invitation to Access a Cloider Account* | The invited email address | When an Owner or Admin invites someone. It names the account and asks the person to sign in with that email address |
| `Re: [#<request id>]: <subject>` | The account's email address | When the Cloider support team replies to a support request. The email links to the request in the dashboard |

The trial emails stop once the account is on the paid plan. Emails from the support team can be answered from the dashboard: see [Support](/account/support).

:::note[Support replies go to the account's address]
Replies from the support team are emailed to the account's own address, the Owner's, even when a member opened the request. Members can follow every request of the account on the **Support** page.
:::

## Make sure you receive Cloider emails

- The account's email address is the one its Owner signs in with (for GitHub, the primary verified address). It can't be changed in Cloider.
- Add Cloider to your contacts or allow list so reminders don't land in spam.
- For a team account, sign up with a shared address the team reads (for example `ops@acme.com`), so trial reminders and support replies reach everyone who needs them.

## Next steps

- [Create an account](/get-started/create-an-account#the-free-trial): the trial timeline.
- [Support](/account/support): open and follow support requests.
- [Usage](/account/usage): watch your costs.