# cloider support command reference

> Reference for cloider support, to open Cloider support requests from the terminal, read replies, reply with attachments and download attachments.

`cloider support` opens and follows [support requests](/account/support) from the terminal, the same requests you see under **Support** in the dashboard. You can attach logs and screenshots, read the whole conversation, reply, and download what the support team attached.

```text
cloider support <command> [flags]
```

Requests are named by their id, which `cloider support list -o wide` shows.

## Subcommands

| Command | Description |
| --- | --- |
| [`cloider support list`](#cloider-support-list) | List your support requests |
| [`cloider support get`](#cloider-support-get) | Show a support request and its replies |
| [`cloider support create`](#cloider-support-create) | Open a support request |
| [`cloider support reply`](#cloider-support-reply) | Reply to a support request |
| [`cloider support attachment`](#cloider-support-attachment) | Download an attachment of a support request |

All subcommands also take the [global flags](/cli/configuration#global-flags).

## cloider support list

List your support requests.

```text
cloider support list [flags]
```

**Alias:** `cloider support ls`.

```bash
cloider support list -o wide
```

```text title="Output"
ID     SUBJECT                             STATUS       SERVICE    IMPACT     UPDATED
K7QM   Deploys of blog stuck in Building   InProgress   App        Issue      2026-10-20 09:41
R3X8   Increase registry storage limit     Resolved     Registry   Question   2026-10-02 15:10
```

Without `-o wide` the **ID** column is hidden; `-q` prints the ids. A request's status is one of `Open`, `Pending`, `InProgress`, `OnHold`, `WaitingForReply`, `Resolved`, `Cancelled`, `Closed` or `Reopened`. MCP tool: `list_support_tickets`.

## cloider support get

Show a support request and the whole conversation, oldest message first.

```text
cloider support get <request-id> [flags]
```

```bash
cloider support get K7QM
```

```text title="Output"
Subject:  Deploys of blog stuck in Building
Status:   InProgress
Type:     QuestionOrIssue
Impact:   Issue
Service:  App
Agent:    Alex Morgan
Opened:   2026-10-20 09:12

Jane Doe 2026-10-20 09:12
Since this morning every deploy of the blog app stays in Building for over 20 minutes.
  attachment build.log

Alex Morgan 2026-10-20 09:41
Thanks, we are looking into it. Could you share your Dockerfile?
```

`-o wide` adds the request id and each attachment's id, which [`support attachment`](#cloider-support-attachment) takes:

```text
  attachment build.log (b8f2k)
```

`-o json` prints `{"ticket": {...}, "replies": [...]}`. MCP tool: `get_support_ticket`.

## cloider support create

Open a support request.

```text
cloider support create [flags]
```

| Flag | Type | Default | Description |
| --- | --- | --- | --- |
| `-s, --subject` | string | (required) | What it is about, in a line |
| `-d, --description` | string | | The details, at least 20 characters |
| `--description-file` | string | | Read the details from a file, `-` for stdin. Can't be combined with `--description` |
| `-t, --type` | string | `QuestionOrIssue` | Request type: `QuestionOrIssue`, `FeatureRequest`, `DocumentationIssue`, `Feedback`, `Billing`, `NotListed` |
| `--impact` | string | `Question` | Business impact: `Question`, `Issue`, `PartiallyBlocked`, `CompletelyBlocked` |
| `--service` | string | `App` | Service: `App`, `Kubernetes`, `Database`, `Bucket`, `Registry`, `Volume`, `LoadBalancer`, `Domain`, `Other` |
| `-a, --attach` | string, repeatable | | Attach a file, up to 5 files of 10 MB each |

The values of `--type`, `--impact` and `--service` are matched without regard to case. Attachments can be text, PDF, Word (`.doc`), images or a zip; zip a directory or more than five files to attach them.

```bash
cloider support create --subject "Deploys stuck" --service App --impact Issue \
  --description-file notes.txt --attach build.log
```

```text title="Output"
✓ Opened support request K7QM
```

```bash
# Details from stdin
cloider app build logs blog | cloider support create -s "Build fails on npm install" \
  --service App --impact PartiallyBlocked --description-file -

# A billing question
cloider support create -s "Invoice for September" -t Billing \
  -d "Please add our VAT number DE123456789 to the September invoice."
```

`-o json` prints `{"request_id": "..."}`. If an attachment can't be uploaded, the request is still opened and the command says which attachment failed. MCP tool: `create_support_ticket`.

## cloider support reply

Reply to a support request.

```text
cloider support reply <request-id> [flags]
```

| Flag | Type | Default | Description |
| --- | --- | --- | --- |
| `-m, --message` | string | | The reply |
| `--message-file` | string | | Read the reply from a file, `-` for stdin. Can't be combined with `--message` |
| `-a, --attach` | string, repeatable | | Attach a file, up to 5 files of 10 MB each |

```bash
cloider support reply K7QM --message "It started after I changed the Dockerfile." --attach Dockerfile
```

```text title="Output"
✓ Replied to K7QM
```

MCP tool: `reply_support_ticket`.

## cloider support attachment

Download an attachment of a support request. Attachment ids are shown by `cloider support get <request-id> -o wide`.

```text
cloider support attachment <attachment-id> [flags]
```

| Flag | Type | Default | Description |
| --- | --- | --- | --- |
| `-f, --output-file` | string | the file's own name | Where to save it, `-` for stdout |

```bash
cloider support attachment b8f2k
```

```text title="Output"
✓ Saved build.log
```

```bash
cloider support attachment b8f2k -f - | less
```

MCP tool: `download_support_attachment`.

## Related

- [Support](/account/support)
- [Troubleshooting](/reference/troubleshooting)