cloider support command reference
cloider support opens and follows support requests from the terminal, the same requests you see under Support in the dashboard. You can attach logs and screenshots, read the whole conversation, reply, and download what the support team attached.
cloider support <command> [flags]
Requests are named by their id, which cloider support list -o wide shows.
Subcommands
| Command | Description |
|---|---|
cloider support list | List your support requests |
cloider support get | Show a support request and its replies |
cloider support create | Open a support request |
cloider support reply | Reply to a support request |
cloider support attachment | Download an attachment of a support request |
All subcommands also take the global flags.
cloider support list
List your support requests.
cloider support list [flags]
Alias: cloider support ls.
cloider support list -o wide
ID SUBJECT STATUS SERVICE IMPACT UPDATED
K7QM Deploys of blog stuck in Building InProgress App Issue 2026-10-20 09:41
R3X8 Increase registry storage limit Resolved Registry Question 2026-10-02 15:10
Without -o wide the ID column is hidden; -q prints the ids. A request's status is one of Open, Pending, InProgress, OnHold, WaitingForReply, Resolved, Cancelled, Closed or Reopened. MCP tool: list_support_tickets.
cloider support get
Show a support request and the whole conversation, oldest message first.
cloider support get <request-id> [flags]
cloider support get K7QM
Subject: Deploys of blog stuck in Building
Status: InProgress
Type: QuestionOrIssue
Impact: Issue
Service: App
Agent: Alex Morgan
Opened: 2026-10-20 09:12
Jane Doe 2026-10-20 09:12
Since this morning every deploy of the blog app stays in Building for over 20 minutes.
attachment build.log
Alex Morgan 2026-10-20 09:41
Thanks, we are looking into it. Could you share your Dockerfile?
-o wide adds the request id and each attachment's id, which support attachment takes:
attachment build.log (b8f2k)
-o json prints {"ticket": {...}, "replies": [...]}. MCP tool: get_support_ticket.
cloider support create
Open a support request.
cloider support create [flags]
| Flag | Type | Default | Description |
|---|---|---|---|
-s, --subject | string | (required) | What it is about, in a line |
-d, --description | string | The details, at least 20 characters | |
--description-file | string | Read the details from a file, - for stdin. Can't be combined with --description | |
-t, --type | string | QuestionOrIssue | Request type: QuestionOrIssue, FeatureRequest, DocumentationIssue, Feedback, Billing, NotListed |
--impact | string | Question | Business impact: Question, Issue, PartiallyBlocked, CompletelyBlocked |
--service | string | App | Service: App, Kubernetes, Database, Bucket, Registry, Volume, LoadBalancer, Domain, Other |
-a, --attach | string, repeatable | Attach a file, up to 5 files of 10 MB each |
The values of --type, --impact and --service are matched without regard to case. Attachments can be text, PDF, Word (.doc), images or a zip; zip a directory or more than five files to attach them.
cloider support create --subject "Deploys stuck" --service App --impact Issue \
--description-file notes.txt --attach build.log
✓ Opened support request K7QM
# Details from stdin
cloider app build logs blog | cloider support create -s "Build fails on npm install" \
--service App --impact PartiallyBlocked --description-file -
# A billing question
cloider support create -s "Invoice for September" -t Billing \
-d "Please add our VAT number DE123456789 to the September invoice."
-o json prints {"request_id": "..."}. If an attachment can't be uploaded, the request is still opened and the command says which attachment failed. MCP tool: create_support_ticket.
cloider support reply
Reply to a support request.
cloider support reply <request-id> [flags]
| Flag | Type | Default | Description |
|---|---|---|---|
-m, --message | string | The reply | |
--message-file | string | Read the reply from a file, - for stdin. Can't be combined with --message | |
-a, --attach | string, repeatable | Attach a file, up to 5 files of 10 MB each |
cloider support reply K7QM --message "It started after I changed the Dockerfile." --attach Dockerfile
✓ Replied to K7QM
MCP tool: reply_support_ticket.
cloider support attachment
Download an attachment of a support request. Attachment ids are shown by cloider support get <request-id> -o wide.
cloider support attachment <attachment-id> [flags]
| Flag | Type | Default | Description |
|---|---|---|---|
-f, --output-file | string | the file's own name | Where to save it, - for stdout |
cloider support attachment b8f2k
✓ Saved build.log
cloider support attachment b8f2k -f - | less
MCP tool: download_support_attachment.
Related
Frequently asked questions
How do I contact Cloider support from the terminal?
Run cloider support create --subject "..." --description "..." with --service and --impact describing the problem. Attach logs with --attach. Follow the conversation with cloider support get <request-id>.
What can I attach to a support request?
Up to 5 files of 10 MB each: text, PDF, Word documents, images or a zip archive.
Where do I find a support request id?
cloider support list -o wide shows the ID column; cloider support create prints the id of the new request.