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Cloider billing and monthly invoices

Billing shows the account's monthly invoices: one per month, with a line for every resource and what it cost. Only the account Owner can see it. To follow costs during the month, use Usage instead.

At a glance​

WhereDashboard, Billing (in the sidebar for the Owner only)
WhoThe account Owner. Admins and Restricted members can't see invoices
WhenOne invoice per month, issued early in the next month, once the last day's usage is finalized
ContentsOne item per resource, with lines for compute, storage, load balancers and database plans
ToolsDashboard, cloider billing, GET /api/billing, the get_billing MCP tool
How it's pricedSee Billing model

View your invoices​

  1. Open Billing in the sidebar. The Invoices list shows each invoice's Month, Amount and Status.
  2. Click an invoice to open it. The Invoice dialog lists every resource with its lines.
  3. Click the printer icon (Print) next to the title to print the invoice or save it as a PDF from your browser's print dialog.
The Billing page listing monthly invoices with their month, amount and a Paid tag
Invoices, newest first. Click one to see its lines.

Before the first invoice, the page says Your monthly bill is not due yet!.

What an invoice contains​

An invoice has one item per resource that cost something that month. Each item has lines (subitems) for what was metered:

ItemLinesUnit
Cluster: "<name>"Compute (average CPU and memory, usage time), Persistent Volumes (average GB), one LoadBalancer line per load balancer (its name and IP)Compute-Hour, GB-Hour, Hour
App: "<name>"ComputeCompute-Hour
Database: "<name>"The engine (for example PostgreSQL) with its plan and monthly price, and Persistent Volume for time spent pausedHour, GB-Hour
Bucket: "<name>"Object Storage (average GB stored)GB-Hour
Registry project: "<name>"Container Registry (average GB stored)GB-Hour
An invoice dialog with items for a cluster, a database and an app, each with Service, Description, Usage, Unit, Rate and Cost columns, subtotals and the Total Amount
An invoice: one item per resource, with its lines.

The invoice dialog's columns are:

ColumnMeaning
ServiceWhat the line is for. When prices changed during the month, the line names its price period
DescriptionDetail such as Avg. CPU usage: 0.84 cores, Avg usage: 20 GB or Plan: Starter ($15/mo)
UsageThe quantity, in the line's unit
UnitCompute-Hour, GB-Hour or Hour
RateThe hourly rate: the monthly price divided by 720
CostUsage times rate

Items with several lines end with a Subtotal, and the invoice ends with Total Amount.

  • A Compute-Hour is one compute unit for one hour. See compute units.
  • A GB-Hour is one GB stored or provisioned for one hour. 20 GB for a whole 720 hour month is 14,400 GB-Hours.
  • If a database changed plan during the month, it has one line per plan, each with the dates it covers.

When is an invoice issued?​

Cloider issues invoices once a month for the month that just ended, early on the first days of the new month, after the last day's usage has been finalized. A month with nothing to bill doesn't get an invoice. Deleted resources appear on the invoice for the part of the month they existed.

Paying an invoice​

An invoice shows a ✓ Paid tag in the dashboard (Paid in cloider billing, "paid": true in the API) once its payment has been recorded. For questions about payment, an invoice or pricing, open a support request with the type Billing/Payment/Pricing Question or Issue.

Troubleshooting​

SymptomCause and fix
No Billing in the sidebarYou aren't the account Owner. Only the Owner sees invoices.
You don't have access to this account billing page!The request came from an Admin, a Restricted member, or a Read token. Use the Owner's dashboard session or a Read & Write token the Owner generated.
Your monthly bill is not due yet!No invoice has been issued yet. The first one arrives early in the month after you start using resources.
An amount looks wrongCompare it with the resource's daily figures on Usage, then open a Billing support request.

Next steps​

Frequently asked questions

Where do I find my Cloider invoices?

In the dashboard under Billing, which only the account Owner sees. You can also run cloider billing or call GET /api/billing with the Owner's Read & Write token.

When does Cloider send the monthly invoice?

Early in each month, for the month before, once the last day of usage has been finalized. No invoice is created for a month that cost nothing.

Why can an Admin not see invoices?

Billing is restricted to the account Owner, who is billed for every resource in the account. Admins can see costs on the Usage page.

What is a Compute-Hour on my invoice?

One compute unit used for one hour. A compute unit is one vCPU, or the memory paired with one vCPU at the current ratio, whichever a workload uses more of.

How do I print or save an invoice as PDF?

Open the invoice in Billing and click the printer icon next to its title. Choose Save as PDF in your browser's print dialog.